What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, and contact number. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier so we
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can match payments to your account and resolve any disputes. We do not store your full mobile banking PIN or password — those stay between you and your payment provider. We also collect device and session data: your IP address, browser type, and the pages you
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visit inside the lobby. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, we keep a record of that conversation. All data is held on secured servers and access is restricted to staff who need it to
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operate or improve the service. We do not sell your personal data to third parties. Sharing happens only where required by law or to process your payments through the rails you chose — bKash, Nagad, or Rocket.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.